Control System Showdown, Crestron vs Savant

savant touchscreen remoteFor nearly a decade Crestron ruled the world of home automation.  They have a long history of highly innovative products and beautifully designed interfaces.  In fact the home automation would not be where it is today without the continued hard work of this impressive group of engineers.  But one big complaint among both dealers and customers was that programming the systems was far too complicated and time consuming.  These costs can quickly balloon out of control, wrecking the budget for an entire project.

Savant stepped into the industry with the intent of capitalizing on this dissatisfaction with many of Crestron’s products.  Rather than designing all of their hardware from the ground up like Crestron, they offered products that were based upon existing hardware.  They utilized Apple processors rather than designing their own processors.  They also integrated Apple devices such as the iPhone and iPad as their controls and touch panels.  This was a brilliant move as it offered an extremely stable platform integrated into one of the best user interfaces ever designed.

The Differences

When it comes to customization Crestron is the king of the hill.  Their systems can be designed to do practically anything.  From the user interface to the hardware behind it, everything can be dialed in to exacting specifications.  It is completely up to the integrator to determine the best way to program a particular system.  And so long as they designed the system properly within the specifications that Crestron sets forth, they would end up with a relatively stable system.

Savant’s system is designed more around a standard template.  They have far fewer equipment SKU’s.  The user interface graphics are generally per-determined.  There is some customization that is possible, but for the most part there is very little work that needs to be done on the graphics side.  Rather than having to learn a difficult programming interface, the Savant system is more work flow oriented.  In this respect it is very similar to Control4.  While it doesn’t offer unlimited customization, it does offer enough to fulfill most clients needs

How This Plays out for Dealers

When it comes to designing and installing home theaters and home automation systems, the more variables you can remove from the process the more smoothly the project will go.  While the customization of a Crestron system can be a big advantage for a dealer that is staffed to properly roll out implementations, those that don’t understand the time and money investment required to train a staff in this process can end up losing a great deal of money.

Let’s look at an example.  Dealer X is a high end audio Atlanta integrator.  He want’s to pick up Crestron as a product line because they offer high margins and very elegant products.  The problem is he has no one on staff that can program these systems.

The skills needed to install and calibrate high end home theater equipment are not the same as those needed by a programmer.  So the dealer may end up having to hire someone, or outsource the programming of the system.  This all costs money.  And on top of all this when you are unfamiliar with bidding programming work, it’s difficult to price a proposal properly to account for all of this time.

If anything goes wrong on the installation from a programming perspective it’s not difficult to imagine that your programming budget can quickly explode beyond what you originally proposed.  Client’s don’t want to pay for this additional time, so often the dealer ends up eating the cost.

On the other hand, for dealers that have the appropriate processes in place, Crestron can be a very elegant solution for just about any home automation need.

A Savant system on the other hand is more cookie cutter.  It still requires training a programmer on how to configure the system.  But the amount of time involved is significantly reduced.  This makes estimating programming time much easier.  It still offers enough customization to satisfy most customers, while enabling the dealer to still make their usual profit margin on the job.

So Which is Best?

This is a difficult question to answer.  For the dealer that is willing to establish procedures on how systems should be programmed and accurately tracking change orders Crestron offers the most flexibility by far.  Their products and support are second to none in the automation industry.

But for dealers that want to offer home automation products without having to implement major changes in personnel and processes Savant could very well be the best choice.

Here’s a video highlighting some of the features of a Savant system.

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A Home Theater Installation that is a Step Above

home theater seatingWhen it comes to home theaters and home automation systems people can go pretty over the top.  From theaters that cost well over one million dollars, to smart homes that allow you to control and monitor every aspect of your residence there are no limits to what you can do with today’s technology.

All of this is well and good.  But when it comes to anything technology related, service is the key.  And for those that spend hundreds of thousands of dollars on these types of systems they expect nothing but the best.

This is why selecting the right contractor to handle your installation is crucial.  It’s not just about getting the latest and greatest equipment or the biggest screen that can fit into a room.

More than anything it’s about getting exactly the right system, installed in a way that makes it both enjoyable, easy to use and reliable.

Enjoying Your Investment

Getting enjoyment from your investment is crucial to ensuring you feel you got your money’s worth.  If you spend hundreds of thousands of dollars for a system that has lots of bugs and issues you will very quickly begin to feel your money was not well spent.  This is obviously the worst case scenario.

A good way to avoid this situation is to seek out references from each of the potential home theater contractors from whom you are requesting bids.

Specific questions to ask would be:

Is the system easy to use?  Is the system reliable?  Does it perform all of the functions on which you were originally sold?  How are service or maintenance issues handled?  Is the company timely with service requests?

Getting good responses on all of these is crucial to understanding the philosophy of the business you are about to hire.

Easy Peasy

While it might sound completely logical that a home control system should be easy to use, oftentimes they are anything but.  We are accustomed to devices such as iPhones and iPads that have very intuitive user interfaces.

Make sure you are allowed to touch and use the same interface or controller that will be used in your home before you make your purchase.  This is key to getting everything you’ve paid for out of your system.  There’s nothing worse than having to explain to your wife why you spent thousands of dollars on a remote that doesn’t work.

Reliability Is Key

A reliable system is one that works day in and day out with very little maintenance.  But let’s not confuse little with none.

These are electronics and often times they fail.  But an installation company should have a line of products with which they are intimately familiar and that offers consistent performance.

When installed and configured properly under the right conditions these products should last for years and years.

Having the latest and greatest bleeding edge technology is often not all it’s cracked up to be.  You want something that has a proven track record that is going to operate the way you expect it to every time.

A solid installation company should help you design a great system that gives you years of enjoyment.  One such company in Florida is Innovative Sight & Sound.  They have offices in Tampa, Destin, and Charleston.  The link to their Tampa website is http://beinnovative.com/locations/10600/Tampa-Home-Theater-Automation-Installation

And although their Charleston office is brand new, they are already providing high end custom home theater systems in this area.  You can find the Charleston website here http://beinnovative.com/locations/11894/Charleston-Home-Theater-and-Automation

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